Frequently Asked Questions

ABW Medical is a nationwide partner offering revenue cycle management (RCM) and business transformation services for healthcare providers. With over 400 specialists supporting more than 700 organizations across all 50 U.S. states and 25+ specialties, they serve as an extension of your internal team.

ABW primarily supports athenahealth, eClinicalWorks (eCW), Epic, and OCHIN Epic, providing platform‑specific teams to deliver tailored RCM and consulting services.

They offer a full suite of RCM services, including:

• Front‑End Support – accurate patient intake, charge capture, benefit verification
• Medical Billing – claims submission, payment posting, A/R follow‑up
• Medical Coding – certified coders ensure correct CPT/DX coding, denial management, coding reviews
• Credentialing – payer enrollment, CAQH, revalidations
• Consulting & Business Transformation – workflow assessments, staff training, denial prevention strategies

ABW works with a wide range of providers, including FQHCs, hospitals, community health centers, medical groups, MSOs, private equity-backed healthcare platforms, and virtual-first/telehealth providers.

• Two decades of RCM experience
• Platform‑specific teams with deep EMR/EHR expertise
• Customizable solutions for practice size, specialty, and billing needs
• Proven outcomes (e.g. reduced claims on hold by 35%, improved collections revenue by 70%)

Clients report measurable improvements, including higher revenue realization rates, reductions in denials and days in A/R, increased point-of‑service collections, and decreased claims stuck in hold queues.

ABW tailors RCM solutions to virtual care workflows—from intake to claims submission, coding, credentialing, and denial resolution—reducing delays and optimizing reimbursement for telemedicine services.

ABW’s remote support model allows deployment in as little as one week, for as few as two hours per day—so you get targeted assistance without adding staff or infrastructure overhead.

Yes—ABW provides a complimentary assessment (often a 25-point evaluation for athenahealth users) to identify workflow gaps, assess revenue opportunities, and customize recommendations.

ABW supports clients across 25+ specialties and serves organizations ranging from small single‑specialty practices to large health systems and private equity portfolios.

• Front‑End Coding – coders assign CPT/DX based on provider notes; for athenahealth, they may access clinical modules directly.
• Denial Management – ABW prioritizes denials, escalates unresolved cases to client teams, and collaborates on action plans.
• Coding Review – audit sample claims, provide feedback reports without altering existing codes.

Through operational assessments, staff training, process redesign, and strategic planning—ABW helps clients improve revenue leakage control, workflow efficiency, and compliance aligned with long-term business goals.

Visit their website or call to connect directly for a free initial consultation or RCM assessment. Their team will listen to your needs, review your EMR setup, and propose tailored solutions.