Increase Revenue & Mitigate Staffing Challenges with ABW’s athenahealth Staff Augmentation

We Do the “You-Do” of athenahealth’s Co-Sourcing Model at Competitive Rates

Hold Buckets/Denials

Reduce DAR, increase monthly collections, monitor trends, analyze issues and optimize workflows

Charge Entry/Missing Slips

Reduce charge entry turnaround time and accuracy for faster payment


Maximize collections while maintaining compliance with certified coders

Patient Calling & AR

Increase patient revenue with patient AR calling, payment plan setup and inbound call answering

Benefit Verification/Authorizations

Streamline patient intake and billing with benefits verification and prior authorizations

ABW and more icon

And More!

Zero pays, unpostables, enrollment/credentialing, time of service reports, insurance overpayments, unapplied credits, contact us for more information!

Why Choose ABW for athenahealth Staff Augmentation?

  • ABW is among athenahealth’s first and most experienced national staffing partners working exclusively with athenahealth customers for over 14 years
  • Our 300+ person team of athenahealth specialists have helped over 600 athenahealth customers in 45+ states across 25+ specialties
  • ABW’s staffing model enables us to support the single provider practice up to the $1B+ hospital system by performing the co-sourcing tasks that fall to your practice
  • Members of ABW’s team can be deployed remotely at competitive rates in as little as a week for as few as 2 hours per day

Get a 25-point free assessment of your athenahealth tablespace. We will help you identify issues and recommend solutions at no cost.

ABW Helps Your Practice Achieve Key Benchmarks to Drive Revenue*

Revenue Realization Rate (RRR) > 99%

Days in Accounts Receivable (DAR) < 30 days

Back End Denials < 4%

AR > 90 days < 15% of total AR

Charge Entry Turnaround Time < 3 days

Outstanding TOS Collected > 70%

Plus additional industry benchmarks


FQHC increased RRR 28%


Hospital reduced claims in hold by 35%


Ortho practice improved DAR 26%


Small practice increased RRR 92%

*Information provided based on industry standard benchmarks. Results may vary by practice.

Leave staff recruiting, training and management to our 300+ person team of athenahealth specialists

Have you lost a biller?

We can replace them almost immediately with trained staff that will perform work in accordance with your specifications

Do you need part time or short-term help?

We can allocate staff for as little as two hours per day on a short-term or ongoing basis

Are you struggling to find qualified staff or constantly hiring and re-training people?

We maintain a deep bench of fully trained athenahealth specialists which means your practice is staffed every day

Do you need help working your hold buckets?

Our staff will not only work your hold buckets but manage denials, monitor trends, analyze issues and help optimize your workflows to reduce future denials

Do you need additional athenahealth support?

We’ve worked exclusively with athenahealth customers for over 14 years so we know the system and can share our knowledge with your staff members

Do you need help optimizing your revenue cycle?

Our customer success and account managers will work with you to identify optimization opportunities and support you to maximize collections

Our 300+ person team of athenahealth specialists have helped over 600 athenahealth customers in 45+ states across 25+ specialties increase revenue by performing the myriad of tasks required to get paid.



Family Medicine

Internal Medicine





Sports Medicine

Urgent Care




Sleep Medicine






Pain Medicine

General Surgery

Don’t see yours listed? Give us a call.


ABW has a deep understanding of billing and coding in the healthcare system. Their team is responsive and thorough and there is nothing they can’t do. Combined, these attributes have helped our practice maintain a near 98% revenue realization rate. A truly remarkable feat that we wouldn’t be able to achieve without ABW as a partner.

Bryan M, Owner
Multisite Urgent Care Group

Thanks so much for helping out with this (AR collection). Your team really did an amazing job getting my finances sorted out in a relatively short time. I was very gratified to see how well you were able to do this and how you were able to get collections from accounts that I was getting ready to write off.

Nathaniel C,
MD – Orthopedics

Absolutely LOVE you guys Mathew!! Thanks for all the fantastic work! Let’s go for 400K/month!!! Yes!

Dr. Mike B, Chiro
Turn Around Situation

We have utilized the services of ABW by outsourcing the Revenue Cycle Management (“RCM”) tasks (i.e. authorizations and benefit verifications) that bogged down the daily workflow in our practice. Our office is now running more smoothly and we schedule more densely without creating an impact on our front office staff. Their staff is proficient, efficient and quick to respond to our requests.

Mary Anne
Office Manager

Just wanted to shoot you a quick note to thank you for the time and energy you and your company are putting into this for us. I can see the difference already and I’m excited as we continue to move forward.

Julia H – Billing Manager, 9 provider, 10 offices
Primary Care practice

God Bless ABW. You guys saved my practice

Dr. Linda M

Your spreadsheets for TOS worked wonderfully day one: thank you so much!

Jill H
Owner/COO – 25 provider Primary Care/Alternative Medicine Medical Practice

ABW is extremely professional. After my billing manager abruptly quit, we were overwhelmed. ABW staff seamlessly stepped in and we did not lose a beat with our billings and collections. I highly recommend them.

Anthony S, M.D.
Sports Medicine

It has been a delight working with ABW. When they first arrived at our office, we were in complete disarray, after their extensive hard work and dedication, our office is now thriving and successful. We could have not done it without them.

Angelica G
Front Office Supervisor

You guys are awesome. I don’t know what we would have done without ABW

Ginger Z
Manager, Gastroenterology

I want to thank all of you for your hard work and patience on this account. As we all know, this is a very challenging and unique operation and I appreciate all of you sticking with us and achieving some incredible results in the short time you have partnered with us.

Practice Manager