Fill Billing Staff Gaps with ABW’s athenahealth Staff Augmentation

ABW Helps Your Practice Achieve Key Benchmarks to Drive Revenue with Staff Augmentation*

Revenue Realization Rate (RRR) > 99%

Days in Accounts Receivable (DAR) < 30 days

Back End Denials < 4%

AR > 90 days < 15% of total AR

Charge Entry Turnaround Time < 3 days

Outstanding TOS Collected > 70%

Plus additional industry benchmarks

ABW’s Mission is to collect More Revenue for the medical group, generate More Time for providers and staff, and deliver More Peace of Mind for providers, staff, owners and patients.

ABW is among athenahealth’s first and most experienced national staffing partners working exclusively with athenahealth customers for over 14 years. Our 300+ person team of athenahealth specialists have helped over 600 athenahealth customers in 45+ states across 25+ specialties increase revenue by performing the myriad of tasks required to get paid.

Why ABW Chose to Partner with athenahealth

athenahealth’s comprehensive billing rules engine helps resolve 94% of claims on first submission.

athenahealth’s athenaOne is an all-in-one solution that brings together various tools and capabilities, such as athenaClinicals, athenaCollector, athenaCommunicator, athenaOne mobile app, and athenaTelehealth, into a cohesive and integrated system.

athenahealth’s Client Success Management team provides industry leading comprehensive support.

athenahealth’s robust reporting engine provides instant access to key data to optimize revenue collection and improve overall financial health.


ABW has a deep understanding of billing and coding in the healthcare system. Their team is responsive and thorough and there is nothing they can’t do. Combined, these attributes have helped our practice maintain a near 98% revenue realization rate. A truly remarkable feat that we wouldn’t be able to achieve without ABW as a partner.

Bryan M, Owner
Multisite Urgent Care Group

Thanks so much for helping out with this (AR collection). Your team really did an amazing job getting my finances sorted out in a relatively short time. I was very gratified to see how well you were able to do this and how you were able to get collections from accounts that I was getting ready to write off.

Nathaniel C,
MD – Orthopedics

Absolutely LOVE you guys Mathew!! Thanks for all the fantastic work! Let’s go for 400K/month!!! Yes!

Dr. Mike B, Chiro
Turn Around Situation

We have utilized the services of ABW by outsourcing the Revenue Cycle Management (“RCM”) tasks (i.e. authorizations and benefit verifications) that bogged down the daily workflow in our practice. Our office is now running more smoothly and we schedule more densely without creating an impact on our front office staff. Their staff is proficient, efficient and quick to respond to our requests.

Mary Anne
Office Manager

Just wanted to shoot you a quick note to thank you for the time and energy you and your company are putting into this for us. I can see the difference already and I’m excited as we continue to move forward.

Julia H – Billing Manager, 9 provider, 10 offices
Primary Care practice

God Bless ABW. You guys saved my practice

Dr. Linda M

Your spreadsheets for TOS worked wonderfully day one: thank you so much!

Jill H
Owner/COO – 25 provider Primary Care/Alternative Medicine Medical Practice

ABW is extremely professional. After my billing manager abruptly quit, we were overwhelmed. ABW staff seamlessly stepped in and we did not lose a beat with our billings and collections. I highly recommend them.

Anthony S, M.D.
Sports Medicine

It has been a delight working with ABW. When they first arrived at our office, we were in complete disarray, after their extensive hard work and dedication, our office is now thriving and successful. We could have not done it without them.

Angelica G
Front Office Supervisor

You guys are awesome. I don’t know what we would have done without ABW

Ginger Z
Manager, Gastroenterology

I want to thank all of you for your hard work and patience on this account. As we all know, this is a very challenging and unique operation and I appreciate all of you sticking with us and achieving some incredible results in the short time you have partnered with us.

Practice Manager